Did you discover the damage at the airport?

  • Report damaged baggage at the Lost and found desk or with the ground personnel
  • Fill out the needed forms. The baggage will be examined
  • An airline representative will take over your claim

Did you discover the damage after arriving at home?

  • Look up the airline that operated your flight and fill out the online form
  • The following information will be needed: date of flight, flight number, departure and arrival airport, ticket number, damaged article, photos of the defect. The airline may ask for more information.
  • Claim will be handled by the airline

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For any questions or further assistance, do not hesitate to contact us at

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